I was out of clinic for two years and then very part time for a year and now not quite full time as a temp. I bargained to not quite be full time.
The electronic medical record is having a consequence, along with the pressure to see more people faster. The primary care doctors, at least the younger ones, do not seem to call their peer specialists any more. (Family Medicine is a specialty, just as Internal Medicine and Obstetrics/Gynecology are.) I called a gastroenterologist and left a message last week about a difficult and complex patient. The patient had cried three times during our visit. The gastroenterologist was very pleased I had called, was helpful, agreed with my plan of using the side effects of an antidepressant to try to help our patient, and thanked me three times for calling her. Wow. I am used to calling because during my first decade in Washington State, our rural hospital had Family Practice, General Surgery, a Urologist, Orthopedics and a Neurologist. For anything else, we called. I knew specialists on the phone for a one hundred mile radius and some knew me well enough that they’d say a cheery hi.
Now communication is by electronic medical record and email on the medical record and by (HORRORS) TEXT. Ugh. I think that there is quite a lot of handing the patient off by referring them to the Rheumatologist or Cardiologist or whatever, but the local Rheumatologist is booked out until February for new patients. That leaves the patient in a sort of despair if we don’t keep checking in on the problem. If I am worried, I call the Rheumatologist and say, “What can I do now?” I’ve had two people dropping into kidney failure and both times a call to the Nephrologist was very very helpful. I ordered the next tests that they wanted and got things rolling. One patient just got the renal ultrasound about three months after it was ordered. Sigh.
I have one patient who is booked in February for a specialist. I called that specialist too, they did not want any further tests. I told the patient, “You aren’t that sick so you won’t be seen for a while. It isn’t first come first serve: it is sickest first. We all have to save room for the emergencies and sometimes those are overwhelming.” The specialist agreed and the patient is fine with that and I think pleased to know that we do not think she’s that sick. She feels better. If things get worse, she is to come see me and might get moved up. Neither I nor the specialist think that will happen.
Is this conservation of energy, to communicate by email and text? I don’t think so. I think sometimes a phone call is much more helpful, because the other physician knows exactly what I am worrying about and they can tell me their thoughts swiftly. Sometimes they want me to start or change a medicine. Things can get lost in the overwhelming piles of data and the emails and labs and xrays and specialist notes all flowing in.
My Uncle Jim (known as AHU for Ancient Honorable Uncle Jim) used to sing part of this:
Yeah, that’s just how I call my fellow specialists.
For the Ragtag Daily Prompt: conservation. Don’t cats win at conservation of energy?
Teaching business communication, there was a hierarchy in the “richness of messaging” that was connected to the messages’ importance. I found that to be an interesting idea. Richest is face-to-face, of course, next the phone, third a text, fourth an email and then waaaaaaaaay down the line a flyer Oddly, the good old fashioned personal letter didn’t appear on that list.
Guess if it’s business, you can’t write a personal letter.
I think it was more a question of time, immediacy.
I am glad mine is a mostly in person job.
Yep. I felt that way about teaching. It’s a reminder of how much it matters. ❤️
The cultural anthropologist is IN. Text, and emails cut out a tremendous amount of information. We’ve already compromised communication by moving away from good old-fashioned Primate face-to-face, but now we strip further information away by eliminating the voice. You can’t gauge a reaction as well; you can’t weigh an emotional response, and some parts of messages now become ambiguous.
In the words of Tom Waits, ” It’s cold out there…colder than a ticket takers smile, at the Ivar Theatre, on a Saturday night.”
And then people forget how to talk to each other. Do you think that’s why the current wars and schism in the US? Though I also blame our lust for drama on tv/movies/internet.
Both are good reasons, with the second taking pride of place.
I don’t know that I’d ever heard the Slim Whitman version – just Jeannette McDonald and Nelson Eddy.
Getting ahold of a specialists is fraught from the patient side as well. After a recent hospitalization I was told to follow up with ortho in two weeks. They called me after a few days and said I could name my time and day. Access that easy worried me. It turns out he was a new hire, just completed a fellowship in exactly what I needed, and had been a highly acclaimed resident when he was here previously. He was recommended by colleagues I knew and trusted.
On the other end, I was to follow up with ENT in a month. It took three tries to get them to see the referral. When they finally agreed that I should come in, the first appointment was in 4 months, not one. There was only one practitioner I could see and it was not any of the three that had been recommended by colleagues.
Yes, it can be really tricky. Since I am a temp here I am still getting to know the other doctors and how different ones prefer to communicate.